From solo operator to team leader. This manual covers every step of building and managing a cleaning team.
- Fair Work compliance: Level 1 ($24.73/hr) through Level 4, overtime, penalty rates
- 10 must-ask interview questions with practical scoring
- Day-by-day 5-day training program with checklists
- Quality KPIs and mystery audit framework
- Managing multiple sites: rostering, travel, handover
- Performance improvement plans and termination process
NEW — 34 PAGES
